Refund policy

Refund Policy

At Reese Rhett & Co., every item is made to order and personalized just for you. Because of the custom nature of our products, please review the following policy before placing your order.

Returns & Exchanges

We do not accept returns or exchanges on custom or personalized items unless the item arrives damaged, defective, or we made an error with your order.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun. Once production has started, orders cannot be canceled or refunded.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the error is ours, we will replace the item at no additional cost or issue a refund if a replacement is not available.

Personalization Errors

Customers are responsible for reviewing all personalization details before placing an order, including:

Spelling
Monogram order
Font selection
Thread color
Size selection

We are not responsible for errors submitted by the customer.

Shipping Issues

Once your package has been shipped, it is the responsibility of the shipping carrier.

We are not responsible for delays, lost, stolen, or damaged packages caused by the shipping carrier. If your package is lost in transit, we recommend filing a claim directly with the carrier. We are happy to assist by providing any shipping information needed.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

Personalized items
Custom embroidered products
Sale or clearance items

Contact Us

If you have any questions regarding your order or believe there is an issue with your purchase, please contact us through our Contact page. We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.